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GEEK-AID® FAQs

Want to know more about how GEEK-AID® computer repair, network and IT support services work? Find answers to FAQs (frequently asked questions) from our customers here. Please give us a call – our expert staff will be happy to help guide you. We can help you get reconnected and back to productivity quickly!

Jump to:
IT Service and Computer Repair Prices
Our IT Service Area in NYC and Remote Service Locations
Understanding Computer Repair and IT Services
Computer Repair Appointments and Preparing for IT Service Calls
IT Installation, Device Repair and Product Support Items

IT Service and Computer Repair Prices

What are your computer repair and tech service prices?

There is a full hour minimum. Additional time is charged in 15-minute increments. These charges are for labor only. Parts, software licenses and new equipment are extra.

We are available 24/7/365 for emergency service. Service that falls outside of our regular business hours of Monday through Friday, 8 a.m. to 7 p.m., may incur an emergency fee. Our phone representative can advise you about the fee.

Do you offer different rates or service contracts for frequent users or commercial accounts?

We offer service contracts that have unlimited support. There is no hourly fee for this. You are charged $89 per employee per month for unlimited service and support. We offer special rates for startups and non-profits.

Our IT Service Area in NYC and Remote Service Locations

What service locations do you cover?

Remote support can be completed from anywhere in the world where you have an internet connection. We have helped clients living or traveling in the U.S., Europe, Asia, Central and South America, Canada, Mexico, the Caribbean and Israel. Convenient remote assistance is available on home or office devices in our NYC metro service areas, as well.

Our in-person onsite service call territory includes:

A travel fee will be added for these locations:

I work from home sometimes. Do you make house calls?

Yes. GEEK-AID® can complete onsite repairs in your office, home or hotel in any of our aforementioned New York City metro area locations. There is no need to disconnect or carry items to a repair shop. Our technicians are mobilized and stocked and arrive with the tools and parts necessary for most repairs. If a new part must be ordered from the manufacturer, we manage this for you. Remote virtual repair sessions can be initiated anywhere with an internet connection.

Are your technicians insured?

All of our technicians arrive at your site in uniform. They are fully insured with Workman’s Comp, errors and omissions insurance and general and professional liability coverage. Our techs have the required coverage to work in nearly every commercial building in Manhattan. The vast majority of our technicians have four-year degrees in computer science. Continuous manufacturers’ training, certification updates and exams are required.

Understanding Computer Repair and IT Services

What repair options do you offer? Do you offer iPhone mobile repair?

Repairs can be done virtually (over the phone or via remote access sessions) or in person. Some repairs must be done onsite, such as physical repairs and installations. Many repairs and services can be done remotely and do not require a site visit. Our technicians are outfitted for mobile laptop, computer and phone diagnosis and repairs.

How do virtual computer support sessions work?

Many computer and device issues can now be resolved using remote support sessions. These virtual help sessions are the fastest and most cost-effective way to fix computer issues. Here’s how it works:

Computer Repair Appointments and Preparing for IT Service Calls

Do I need to disconnect my device and bring it to you?

No, all of our services are performed virtually or at your home, office or hotel location. Sometimes, the issue is with a connection, not with the device.

How do I pay for computer repairs?

GEEK-AID® accepts all major credit cards (Visa, Amex, MC, Diners, JCB) and will accept existing customers' checks. Our technicians do not accept cash.

How long do repairs take to complete?

Most device repairs take less than one hour. Of course, it depends on the problem. Data or account recovery, network connectivity and email issues take somewhat longer, and a hard drive crash could take several hours to resolve.

How quickly do you arrive for service?

Eighty-two percent of our service calls are completed the same day.

IT Installation, Device Repair and Product Support Items

Do you sell computers and devices? Which products do you recommend?

We are Dell partners and resellers. We stand behind their hardware and computer products and feel they offer the best quality available.

Can you fix a cracked iPhone?

Yes, we service all operating systems, brands, office and home tech devices, including tablets, iPads, desktops and laptops.

Do you fix other tech devices in addition to computers and phones?

Yes, we install and service home theater, smart home systems, voice assistants, surveillance cameras, WiFi, gaming systems, automation technology and any other technology device in an office or home. We do not hang televisions at this time but can connect and sync smart TVs once they are mounted on a wall bracket. We can also service conference room TVs and complete network wiring.

How can I safely dispose of or recycle my old phones and devices?

GEEK-AID® can safely wipe all data, business and personal information from old phones, computers and devices before they are discarded, recycled or donated.

Do you provide VoIP service and installation?

Yes, we install, set up and service desktop internet telephony systems for homes and offices. We have partnered with an excellent provider for this service.

Do you offer a warranty on IT service and repairs?

We guarantee our work for 30 days. This warranty includes our labor but does not cover parts or hardware issues, which may be warranted by the manufacturer. We rarely get requests to work on the same problem that we initially repaired. We do not cover the following post-repair standard industry exceptions:

Please call GEEK-AID® customer support for answers to any questions. We look forward to sharing our knowledge with you on any computer, IT device or technology topic.