Online Computer Repair and Troubleshooting
Many computer repairs can be completed online or over the phone. GEEK-AID® gives you access to an IT expert who can use software to connect to your computer and complete repairs remotely. This convenient virtual visit means you don’t have to disconnect and carry computer parts to and from repair shops for service. Convenient remote help sessions can be quickly conducted from any location with an internet connection. This option is perfect for home, remote offices, field offices or family members at school or traveling.
Our technicians are ready to assist you, 24/7/365. In many cases, we can help you within the hour or schedule a more convenient appointment. Online computer repair is a cost-effective option, providing savings over onsite visits. All of our technicians are Manhattan-based, so your call will be answered by a local expert. GEEK-AID® virtual support services all home tech, including:
- Work-from-home offices
- Business network access
- Student learning access
- Home computers, connectivity and tech devices
- Cloud systems and software
- Technology advice, strategy and solutions
Online Computer Assistance: How it Works
Contact GEEK-AID® at the first sign of trouble with your computer or device. We will gather service details and begin the remote session. Our technician will discuss the issue with you over the phone in non-technical language. Sometimes, the problem can be quickly resolved over the phone. In most cases our technician can remotely access your computer using a secure, encrypted connection to diagnose and repair the issue. The technician will send a request for permission to join you on your computer. You can observe progress as the technician navigates your device. Once repairs are completed, the technician verifies that the issue is resolved and logs out. Remote support sessions are available for all operating systems and brands on these devices, software and more:
- Desktops and laptops
- Tablets and e-readers
- Mobile devices and smartphones
- Video conferencing apps and camera setups
Remote IT Help and Support Services
Remote IT Help and support is not just for malfunctioning devices. GEEK-AID® technicians can help you with any home or business IT issue. You can use remote sessions for help with navigating new software or training on email and online calendars. Our technicians can help you learn new technical skills such as file setup, file sharing or conducting video conferences. Our remote services include support for these items and more:
- Computer maintenance and clean-up
- Locating and removing viruses, malware and spyware
- Computer protection and security
- Improving speed for slow computers
- Crash recovery
- Software installations and updates
- Setting up or recovering email accounts
- Correcting software errors
- Data backup
- Data and file transfer
- Data recovery
- Optimizing settings for energy savings
- Parental control settings
- Printer software setup
- Optimizing display settings such as font size, blue light filters and backgrounds
- Training for new software, devices or general computer skills
- WiFi optimization and settings
- Voice-assistant setup and configuration
- Microsoft 365 and G Suite office productivity software support
Computer Help at Home – Residential Service Options
We offer several service options, ranging from one-time single-issue service sessions to complete yearly IT service and maintenance for all your family’s devices. GEEK-AID® offers managed residential support for all your home tech devices, including unlimited remote support for up to five pre-registered devices.
Some computer issues cannot be resolved remotely and require a site visit, such as physical computer and device repairs, complete setups and computer relocations. Onsite visits are billed at the in-person rate. Contact us for more details regarding our available remote service options and find out which one is right for you:
- Remote single session
- Remote monthly maintenance and service plan
- Remote yearly maintenance and service plan
- Onsite service calls
Contact GEEK-AID® for online tech and computer repairs and remote IT support services for homes and small business offices.