Small Business Outsourced IT: On-Site and Off-Site Support

Many SMBs wrestle with the IT issues related to operating their businesses. Just because employees know how to manufacture a great product or provide an essential service doesn’t mean they know how to best support their company’s IT infrastructure. Companies often waste time and money trying to manage IT issues in-house. Sometimes, non-IT professionals make computer and network problems worse while trying to fix them, and their systems grind to a halt. Also, untrained amateurs can inadvertently open the door to cyber security breaches. For this reason, many small businesses outsource IT support to professionals that specialize in SMB networks.

Small Business Outsourced IT

Computer hardware repairs, software updates, cyber security and network connections are best maintained by IT experts from a managed IT support company. Depending on the nature and complexity of IT problems you encounter in your SMB, some analyses and repairs can be done remotely, and some require immediate on-site attention. In either case, professional help is the best choice for monitoring, securing, maintaining and repairing your devices and network.

Do You Need a Managed IT Support Company? Yes

Unfortunately, most small to midsized businesses have neither the time nor the expertise to waste on most IT repairs. In addition, tasks such as troubleshooting computer problems are difficult for employees without tech experience. However, there are many advantages to IT managed plans, such as:

• Lower Costs – Regular IT maintenance will help your hardware last longer and reduce the need for serious repairs or premature purchasing of new equipment. Plus, up-front training ensures that your employees don’t waste time and money fumbling with hardware and software they don’t know how to repair. Instead, they will know when it’s time to call their managed IT support company to take over troubleshooting and repairs.
• Availability – Having excellent managed IT allows “on-call” service, so if your office IT person or tech person isn’t available, your business will still be fully and promptly supported.
• Scalable Plans that Save Money and Grow with Your SMB – As your business grows, managed IT plans can grow with your company to support all your IT needs. Also, by paying one monthly fee, your IT costs are more predictable.
• Increased Cyber Security – IT professionals can ensure that all your settings and endpoints are secured and your system has round-the-clock protection against cyberattacks.
• Efficient and Secure Control – Managing remote-access work environments has become critical in today’s workforce. Controlling security measures such as passwords, permissions and endpoint management can be simplified. Also, essential layers of cyber security can be added to your business network.
• IT Expertise – By choosing a strong IT support company, you will be afforded the collective knowledge and experience of a team of IT professionals. Beyond hardware, software and network support, they can assist you with cutting-edge cyber security protocols, planning disaster recovery and best practices training for all your employees to be on the same page.
• Cloud-Based Software Suites for Increased Productivity – Your IT support can help you stay up to date with the latest productivity software available and assist you in selecting platforms that will integrate best into the way you do business.

Managed IT Services for SMBs

Managed IT support services have become a vital 24/7/365 operation for small to midsized businesses. Your computers and all your networked devices must be regularly monitored and maintained. Also, established security protocols and defenses must be in place at all times. With the expanded use of remote and work-from-home employees, having a team of IT professionals to support your systems is vital for your business's smooth and cost-effective operation. An IT support team can devise IT managed plans that are customized for your SMB and its unique needs. In addition, they can train your staff; update your software; reinstall operating systems; inspect, monitor and repair your hardware; and provide iron-clad cyber security for all your devices and networks.

Look for a computer and network support company that specializes in small business outsourced IT and customized managed IT services for small to midsized companies. Find one with a team of experts comprised of specialists in different areas of IT services, serving clients on-site and remotely for Macs, PCs and all your connected devices. When your system malfunctions, they will perform on-site computer repairs if required. They are available to you 24/7/365, remotely or in person, to ensure your computers, network and data stay functioning and secure. As your business grows, your need for cyber security will grow, too. In addition to maintaining the hardware, software and security, employee training and regular IT support must be ongoing. New users and new devices will require additional training to use those devices efficiently. Hardware and software installation and maintenance, repair, network cyber security are all interconnected and work best when consistent and proactive.

Every device connected to your network is a vulnerable access point for cybercriminals to breach your network. Contact us for the small business outsourced IT expertise required to keep your systems running efficiently and safely.